Drapes oxon ltd 

Terms & Conditions 2026

Drapes-Oxon Ltd – Terms & Conditions 2026
These terms are governed by English Law
These Terms apply to all clients placing an order for bespoke curtains, blinds, and soft furnishings. Drapes-Oxon Ltd specialises in the design, measurement, manufacture, and installation of bespoke window treatments and soft furnishings.
________________________________________
Lead Times
Our standard lead time is approximately 10-14 weeks, subject to time of year and project complexity. Lead times begin once the following are complete:
• Deposit has been received
• Final measurements and specifications are approved
• All fabrics, linings, trimmings, and hardware are in stock
• Building or decorating work is sufficiently complete to allow access for installation
Lead times are indicative and may vary due to supplier availability or unforeseen circumstances. We will keep clients informed throughout the process.
________________________________________
Quotations & Orders
• All quotations are valid for 30 days unless stated otherwise.
• Clients must check all details on the quotation carefully before confirming. Once accepted, quotations cannot be changed.
• Orders are confirmed once:
o Written acceptance is received
o 50% deposit is paid
Additional items added to an order must be agreed separately and treated as a new order. Lead times for these items will follow the standard schedule above.
All estimates include VAT at the current rate unless stated otherwise. If VAT rates change between quotation and supply, the payable VAT will be adjusted accordingly.
Design estimates commence once all designs have been approved. Up to three revisions are free; subsequent revisions are charged at £80 + VAT per hour.
________________________________________

Measuring & Specifications
• All measurements are carried out by Drapes-Oxon Ltd. Typically, a single visit is sufficient.
• A second visit may be required due to missing information or changes and is at our discretion.
• Additional measurement visits requested by the client will be charged at £120 per visit (+ VAT).
Once approved, measurements and specifications form the basis of production and generally cannot be altered. Drapes-Oxon Ltd cannot be held responsible for changes to site conditions after measurements are taken.
________________________________________
Deposits & Payments
• A 50% deposit is required to place an order.
• The remaining balance is due before delivery and installation.
• Payment schedules will be confirmed in advance.
Late Payments:
• Interest may be charged at 8% above the Bank of England base rate per day, plus recovery costs under the Late Payment Legislation.
• Delays in payment may result in delayed production or installation.
________________________________________
Bespoke Curtains & Blinds
• All items are bespoke and made specifically for each client.
• Changes after confirmation may not be possible.
• Once production has started, cancellations are usually non-refundable, except as required by law.
________________________________________
Cancellations
• Orders cancelled within 24 hours of deposit payment may be refunded if no materials have been ordered or work started.
• After 24 hours, deposits are generally non-refundable due to the bespoke nature of our work.
________________________________________
Fitting & Site Access
Clients must ensure:
• Clear, safe access to the property
• Installation areas are ready and unobstructed
• Any wiring, pipes, alarms, or structural features that could affect installation are disclosed
• Suitable parking is available; any fines or penalties are the client’s responsibility
Installation notes:
• Drapes-Oxon Ltd will repair damage caused during installation. Pre-existing faults are not our responsibility.
• Fitters are arranged by Drapes-Oxon Ltd; we are not liable for their work or any damage.
• Curtain poles and components are supplied as a guide; we are not responsible if supplied items are incorrect.
• Installation areas must have access to water, electricity, and be clean. If standards are not met, we may refuse installation, with all fitting costs quoted to be paid in full.
• Clients must disclose hidden electrics, pipes, or alarm cables. Failure to do so may affect installation outcomes.
• Unsound walls or structures may prevent installation; balance payment may still be retained.
Additional charges or rescheduling fees may apply if installation cannot proceed due to site issues.
________________________________________
Storage
If items are ready but cannot be installed due to client delays, storage fees may apply. Clients will be notified before charges are incurred.
• Storage: £25 per day (plus VAT) per item
• All items sent to us remain the sender’s responsibility until delivered.
________________________________________

Force Majeure
Drapes-Oxon Ltd is not responsible for delays caused by circumstances beyond our control. We will notify clients and take reasonable steps to minimise the impact.
________________________________________
Inspection of Installed Products
Clients should inspect goods on delivery and report issues within 24 hours.
________________________________________
Fabrics & Materials
• Fabric may differ slightly from swatches. For exact matching, please request a stock cutting at the time of order.
• Fabrics behave differently during manufacturing; creasing, puckering, and stretching may occur. This is normal and not the responsibility of Drapes-Oxon Ltd.
• Environmental factors (humidity, temperature) may cause shrinkage or relaxation post-installation.
• Samples and trimmings must be approved before production; Drapes-Oxon Ltd reserves the right to refuse unsuitable fabrics.
• Inspection fees:
o Client-supplied fabrics: £30 + VAT per fabric
• We cannot inspect wide-width, room-high, creased, or lapped fabrics, velvets, trimmings, or linings thoroughly.
• Fabric companies allow for tolerances; returns are not accepted solely for minor variations.
• Additional fabric required for pattern placement or adjustments will be charged to the client.
• Fabrics used for upholstery must comply with British fire regulations.
Linings: Standard linings are ivory cotton sateen, ivory blackout, or natural domette interlining unless requested otherwise. Client-supplied linings incur a 10% surcharge.
Creasing: All fabrics crease naturally; some cannot be ironed or steamed without damage. Clients are responsible for informing us of fabric care requirements.
Pattern Placement: Curtains and blinds are pattern-matched from top down unless otherwise specified. Multiple-width fabrics will have joins; perfect alignment is not guaranteed. Clients must communicate specific pattern requirements.
Manufacturing Variations: Slight variations in sewing, cutting, or finishing are normal, with an accepted tolerance of ±5%.
Additional Notes:
• Child safety components on roman blinds comply with EN 13120.
• Blackout linings do not guarantee complete darkness; only cassette blinds offer near-total blackout.
• Delivery and courier fees may apply.
• Drapes-Oxon Ltd reserves the right to refuse service for aggressive behaviour.
Returns:
• Supply-only fabric/trimming may be returned if uncut and over 5 meters.
• Faulty fabrics that are sent to us must be collected at the sender’s expense
• Returns incur a 30% handling fee plus collection costs, subject to manufacturer approval.
________________________________________
Statutory Rights
• Goods must match the description and tolerances on the quotation.
• Services will be performed with reasonable skill and care.
• Clients must ensure purchase orders accurately reflect any amendments.
________________________________________
Variations & Tolerances
• Minor variations in colour, pattern, finish, or sizing are normal and not considered faults.
________________________________________
Ownership of Goods
• All items remain the property of Drapes-Oxon Ltd until full payment is received.
________________________________________

Delays Outside Our Control
• Drapes-Oxon Ltd is not responsible for supplier delays, transport issues, or other events beyond our control.
Statutory Rights
• All services shall be carried out with reasonable skill and care

• The client is responsible for ensuring that the purchase order corresponds with our invoice and accurately reflects any amendments made during the estimating process.
________________________________________
Your Legal Rights
• These Terms do not affect your statutory consumer rights.
________________________________________
Governing Law
• These Terms are governed by English law, with disputes subject to the courts of England and Wales.

Drapes-Oxon Ltd 2026

 

Drapes-Oxon Ltd

Unit 5 Rowdown Farm Buildings – Upper Lambourn

Hungerford – RG17 8AB   01235 861859 – info@drapes-oxon.co.uk